These are the official webpages of the Kristin Brooks Hope Center and the IMAlive Hopeline Network (aka IMAlive ). If you do not agree to be bound by the following terms of use, you are not authorized to use and must immediately discontinue any use of this Site.

Preamble
IMAlive respects your privacy and treats the information you provide in a way that secures your privacy. We collect no personal information about you when you use this website unless you choose to provide that information to us. We offer this Privacy Policy to explain to you how we treat personal information.

You may use IMAlive without identifying yourself or revealing any personal information unless you choose to do so. Mental health clinicians on IMAlive do not provide treatment or care. The clinicians will only provide information on services, guidance and assistance, and helpful online resources via IMAlive.

If the Online Suicide Intervention Specialist concludes that you are at imminent danger to yourself or others, the Online Suicide Intervention Specialist will request your telephone number so they can attempt to provide you with additional assistance, including sending local emergency services to you. As a visitor, you may refuse to provide your telephone number and neither IMAlive nor any of its contractors, agents, or representatives will be able to attempt to contact you to offer you additional counseling or assistance.

About IMAlive
IMAlive offers emotional support and crisis intervention to people in emotional distress. IMAlive is available during hours that vary according to our virtual crisis line workers availability.

If you are in suicidal crisis or emotional distress and IMAlive’s chat service is not available or is “offline,” please call the National Hopeline Network 1-800-SUICIDE (784-2433).

If you or someone you know is currently in the act of harming him/herself or someone else, or if they need immediate medical attention, please dial 9-1-1.

IMAlive also offers mental health information and screening tools, available 24/7 via web connection.

IMAlive Privacy Practices
IMAlive provides direct service as well as mental health information.

Visitors accessing the chat will be asked to provide a minimum of zip code, distress level, issue and age. Additional information is collected if the visitor chooses to share it. This information is used in the aggregate for data collection and outcome performance measures. IMAlive will never release individual personal information connected to chat to the public, except as may be otherwise expressly provided in IMAlive’s Terms and Condition of Use and/or its Privacy Policy.

IMAlive also provides mental health information. When visitors access the site, we do collect and use some information in the process of providing services.

Google Analytics:
IMAlive uses a tool called Google Analytics to perform internal statistical analysis of website traffic to help us understand how people use IMAlive ‘s online services and to enable us to better tailor the website’s services to the needs of visitors. Google Analytics uses “cookies” – small text files placed on your computer – to help Google analyze how the public uses the IMAlive website. The cookie generates information about your use of the website, including the URL, your IP address, geographical location, browser type and language, the date and time of your visit to the website, and, if you linked to our site from another website, the URL of that website. Google Analytics transmits that information to Google. Google stores this information on servers in the United States and such information is therefore subject to U.S. privacy laws. Google uses this information for the purpose of analyzing your use of the IMAlive website. Google provides that information to IMAlive so that we can prepare and review reports on activity on the IMAlive website. On the basis of that information, we can improve the layout and functionality of the IMAlive website.

Google Analytics does not collect personal information such as your name, address, telephone number, or other such personal information.

You may refuse to allow cookies on your computer by selecting the appropriate settings on your browser.

In return for letting us use Google Analytics, Google also uses the information Google Analytics collects. Google’s own use of this information is subject to its own Privacy Policy: http://www.google.com/intl/en/privacy.html. Google states that it may combine information collected from you with information from other Google services or third parties to improve its services, including customizing content (including advertisements on Google sites) for you.

Square Space: IMAlive uses Kineticfin built-in statistics tool to perform internal statistical analysis of our website traffic to help us understand how people use our online services and to enable us to better tailor our services to the needs of our users.

Kineticfin collects the following information from each visitor to IMAlive.org: the date and time of your visit, your IP Address, hostname, browser type, and, if you linked to our site from another website, the URL of that website. Kineticfin provides that information to IMAlive so that we can prepare and review reports on activity on the IMAlive website. On the basis of that information, we can improve the layout and functionality of our website.

Kineticfin does not collect personal information such as your name, address, telephone number, or other such personal information.

In addition, were you to contact IMAlive .org, we would have any information you provide us in that communication (such as, for example, your email address were you to send us an email). Any information you choose to provide us in individual communications will only be used to respond to those communications. Any individual communications you choose to send us will not be retained, and we will take reasonable steps to delete such communications within a reasonable period of time.

IMAlive may transfer personal information in our possession to third parties where required to do so by law. Other than as mentioned here, IMAlive does not disclose any of the information we collect to external parties.

Note to International Users
This site is hosted in the United States of America and is intended for and directed to users in the United States. You should be aware that this website is governed by the applicable laws of the USA (including laws of particular states within the USA, where applicable), and that any information you transfer to IMAlive is subject to those laws.

Changes and Updates to Privacy Policy
This Privacy Policy may be updated from time to time. Changes will be posted here, and we ask that you check this Policy regularly. Please direct any inquiries to our Privacy Officer.